What shipping methods are available?

We ship by GLS worldwide.

In Denmark we use the parcel-shops for delivery.

How long will it take before I get my package?

If you place you order before 11am, we strive to send it within 48 hours.

Who should I to contact if I have any queries?

Please contact info@frtlbyandersen for any questions.

Do you ship internationally?

Yes – we ship inside the EU.

In the future we will also ship to USA and Asia.

How can I return a product?

We are sure that you will love our products, but should you regret, we offer a 14-day full refund on all products purchased in our shop. The 14-day return period begins the date you receive your product.
If you want to return your purchase, please use the return form you received, as you made your purchase.

Write to us at info@frtlbyandersen.com if you have any questions.

Do I need an account to place an order?

No – but if you plan to return to our shop, you will save a lot of time 🙂

With an account, we will also send you news if you sign up for the newsletter.

What is coupons?

Coupons are discount codes. Some coupons work for a period and some work only for a number of times. It depends.

How can I cancel or change my order?

Please write to info@frtlbyandersen and we will correct or cancel your order.

How do I track my order?

You will receive a confirmation mail, when you place your order. And you will get another mail, when your products have been send. If there are unusual delays, we will contact you personally.

What payment methods are accepted?

We accept DANKORT, eDANKORT, VISA, MASTERCARD and MAESTRO.

How do I wash the products?

We always recommend that you wash the clothes inside out at a temperature at 30 degrees. Iron on the backside of the fabric and we do not recommend to tumble.

As a an experiment, we have washed AND tumble dried a t-shirt more than 20 times and the print is still intact.

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Can I buy the products in shops?

We are currently in 5 shops – all in the birth town of Hans Christian Andersen:

CollageArt – Brandts Passage 38, 5000 Odense C

Hans Christian Andersen Museum – Bangs Boder 29, 5000 Odense C

HCAsouvenirs – Bangs Boder 28-30, 5000 Odense C

Funen Village – Sejerskovvej 20, 5260 Odense S

Odense ZOO – Søndre Boulevard 306, 5000 Odernse C

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